Services
Conflict Management
Unwanted conflict can drain the energy out of an organization, frustrating employees, reducing productivity, and leading to increased turnover. As an objective third party, Terry works with the individuals or groups in conflict to clarify positions, open dialogue, and move to middle ground where relations are improved, and people are working together rather than apart.
Team Development
Developing effective team skills is critical in today's lean fast-paced organizations which must rely on employees being self-starting and synergistic. Even if the organization is not functioning in work teams, the characteristics of good team behavior are critical to the effectiveness of work groups.
Transparent communications, effective meetings, handling conflict, making decisions, and solving problems are all important group work processes in successful organizations.
Leadership Coaching
It is imperative that leaders in the organization know how employees and associates perceive them in order to have a sense of their own reality. Understanding emotional intelligence, communicating effectively, and balancing leadership vs. management skills are key to this analysis.
Through 360-degree assessment and feedback, leaders are provided with a reflective view of their behaviors and consequences. A development plan is established to target positive changes, and ongoing coaching is provided to measure effectiveness of the change effort.